Loyalty programs are everywhere and have been one of the most talked about topics in the quick-service restaurant industry of late. Forty-seven percent of diners now use at least one loyalty program, ...

When Cherilyn Church took the plunge in May and bought a $5,700 sectional from Interior Define, the Chicago-based custom furniture retailer, she envisioned it as a dream centerpiece for her home.

CHICAGO (CBS) -- Interior Define is a national chain of custom furniture stores headquartered in Chicago. They have 20 locations across the country – many of them in fashionable districts such as ...

Customer journeys are all about defining the moments that matter most. One CX team shares their thoughts on this practice. Most organizations say planning for new customer journeys is their number 1 ...

There's nothing more important than customer success in today's digitally connected economy - but how are you defining it? At diginomica, one of our pet peeves is the mischaracterization of customer ...

A great customer experience drives value for your customers—something you and your customers benefit from. Yet getting the customer journey and overall experience right is a tricky puzzle to solve for ...

Advertising may get people to try our products, but it is the day-to-day commitment and service performance of our frontline people that establishes and builds the loyalty of our customers, because ...

A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

Customer value hierarchy is a system of worth that businesses across the country, both large and small, have turned to as a means of determining customer satisfaction. Businesses have shifted focus to ...