Call center analytics is the process of collecting and analyzing call data to help businesses put their customers first by providing highly personalized customer experience while boosting their own ...

It starts with an email. A few lines of text—a DOGE request. And a deadline that assumes you’ve been ready for this moment your entire career. Somewhere, someone hits “forward,” and the scramble ...

SBA announced today, as part of a broader release of FAQs, that the deadline to respond to the December 5, 2025, data call, which we discussed here, has been extended until January 19, 2026. Over and ...

This post was sponsored by CallTrackingMetrics. The opinions expressed in this article are the sponsor’s own. If you’ve been enjoying having random conversations with ChatGPT, or trying your hand at ...

Chief data officers (CDOs) are calling for a more coordinated strategy across the federal government — especially regarding artificial intelligence (AI). A new survey, Five Years of Progress and the ...

Data breaches are becoming an alarming trend, and health care incidents stand out for their potentially lifelong consequences. I just reported how a data breach at a physician-led vein center exposed ...

Alongside unlimited calls and text, Vodafone is offering bonus data, unlimited international calls for select plans and even a data control feature to get a grip on downloads across shared plans.