Editor’s note: LimeLight is a new feature from WRAL TechWire offering another means of publishing noteworthy news. Be sure to check out more LimeLight worthy news at this link. Janine Sneed, Vice ...

Customer success management is essentially relationship maintenance, built on the foundation that the client feels genuinely attended to at all times, especially when problems arise. But when it comes ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

Technology organizations are typically adept at intermittent change and adapting their business models as technology evolves. However, I've noticed that unpredictable economic events have forced tech ...