Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...

Smaller auto dealership software vendors have historically put more of a premium on dealer satisfaction. And as the giants in the sector try to prevent defections to a growing array of alternatives, ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

If I were to make the mistake of asking whether you look forward to having your car serviced at an auto dealership, I expect you’d look at me as if I’d just grown horns. This isn’t necessarily your ...

According to the American Customer Satisfaction Index, which auto parts store does the best in terms of customer service and ...

Jay noted that Automotive Service Excellence re-certification tests have “changed dramatically since I’ve been taking them. … ...