Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 18, 2021, 06:03pm EDT Oct 01, 2021, 12:30pm EDT This ...

The glamour may be in selling vehicles, but fixed operations is the steady workhorse that creates customers for life. After all, the retention of customers' service business leads to increased fixed ...

Jay noted that Automotive Service Excellence re-certification tests have “changed dramatically since I’ve been taking them. … ...

Machines might be handling more queries from auto finance company customers with potential results that human representatives continually strive to reach but perhaps fall a little short. One of the ...

The automotive sector currently undergoes its most important technological transformation which has ever occurred. The combination of artificial intelligence wi ...

Smaller auto dealership software vendors have historically put more of a premium on dealer satisfaction. And as the giants in the sector try to prevent defections to a growing array of alternatives, ...

LONDON--(BUSINESS WIRE)--A well-known market intelligence company, Infiniti Research, has announced the completion of their latest article on creating a successful customer buying journey in the ...