A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

You were certain you would win but you didn't. BD and capture expert Nc Coppings explains what goes wrong a when a sure thing goes bust. As a growth officer, you strive for consistent, predictable ...

Choice is increasingly shaped by technology and growth depends as much on retention and advocacy as acquisition.

Here’s a newsflash: sending regular e-newsletters can be a cost-effective way to build relationships with customers and prospects. Just make sure you do not bore or annoy them in the process.

Learn how to choose and implement flexible CRM software for your small business and which systems might work best for your company.