NEW YORK--(BUSINESS WIRE)--Macquarie Capital, the corporate advisory, capital markets and principal investing arm of Macquarie Group, today announced that it has appointed Christopher Hieb Managing ...

The Forrester Wave™: Real-Time Interaction Management Software, Q4 2025 The report explains, “Pega’s Customer Decision Hub (CDH) is a centralized RTIMS platform that reinforces Pega’s vision for ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More Portrait Software, which makes inbound customer interaction ...

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

nGenera Corp. (fka. BSG Alliance), an Austin, Texas-based provider of on-demand enterprise software, has acquired Talisma Corp., a Bellevue, Wash.-based provider of customer interaction management ...

Knowify Construction Management for Plumbing, Fire Suppression, and HVAC (www.knowify.com, 212/233-3230) provides capabilities to help contractors navigate and manage the entire office side of their ...

Cisco announces agreement to acquire IMImobile PLC. IMImobile's cloud communications software and services to further Cisco's vision to create a comprehensive Customer Experience as a Service (CXaaS) ...

For businesses serving the public, employees are the face of the company. Likewise, the manner in which employees interact with customers shapes their perception of the business and its brand.

PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced that Kobie Marketing, ...

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