A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

Marriott is testing contactless check-in and check-out kiosks and a "grab-and-go marketplace." The hotel giant is looking to "blend" contactless amenities with face-to-face interactions. The demand ...

Collins Aerospace Systems, a Raytheon Technologies business, is eliminating the need to physically touch kiosk screens during airport check-in and baggage drops. The company’s new Kiosk Connect ...

As travel advisors and their clients begin adjusting to the "new normal" way of doing things, safety protocols such as wearing a face mask, sanitizing luggage and social distancing are no brainers.

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of Defence of the UAE, and Chairman of The Executive Council of Dubai, has ...

Coronavirus concerns and a desire to be more consumer-friendly are driving a shift away from waiting rooms at a Florida-based health system. Spurred on by the coronavirus pandemic, AdventHealth has ...

AirAsia is continuing to encourage the usage of its contactless features, including self-check-in and e-boarding passes via airasia Superapp, as well as baggage drop-off at self-bag-drop machines. The ...