As a public service, I offer a “short course” version of a class I teach called “Communication and Conflict.” Our textbook is “Communication, Conflict, and the Management of Difference.” Authors ...
In today's multigenerational workplace, communication isn't just about what we say—it's how, when and why we say it. From Baby Boomers to Gen Z, each generation has its own preferences, expectations ...
Productive communication is knowing the etiquette of sharing or exchanging ideas in such a way that the original intentions of all parties match the actual outcomes. The magic of productive ...
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