It’s never easy to hear a client critique your work. But there are ways to handle feedback that won’t create tension or cause your work to suffer. In Success by Design, frog’s David Sherwin explains ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

Do you know that 82% of customers read online reviews at least sometimes before purchasing items? You should read them too because customer reviews offer great insight into your target clientele’s ...

Customer experience is the overall experience a customer has, from start to finish, with every aspect of your business and your brand. Customer experience is the total impression your business leaves ...

I remember not so long ago when customer feedback was little more than a simple metric. Not anymore. Feedback now frequently influences how customers perceive and engage with brands, which is ...