Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

If you’re working toward taking a certification exam, this note from Microsoft might be useful. It’s a list of 20 tips for passing certification exams, written by Peter Ty, a software developer in ...

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The National Fire Protection Association (NFPA) has developed three new Learning Path programs to help different professionals prepare for certification credentials at their own pace and at the level ...