CMS Wire

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds

SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...
USA Today

Frustrated travelers start recording customer service phone calls. But does it work?

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...
CRM Buyer

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

Nobody likes having to call customer service. From wading through endless menu options to screaming “representative!” into the phone repeatedly to spending the entire afternoon on hold, there are many ...
Forbes

How Can AI Fit Into Customer Service Call Centers Effectively?

When I started my first job in a call center 20 years ago, people were already talking about how technology and automated processes were on the verge of replacing human agents. Today, with artificial ...