Chatbots will increasingly empower rather than replace call centre agents as more organisations come to grips with the limitations of the technology. That is according to Sami Ammous, Avaya’s ...

Most teams shopping for AI call centre software start in the same place. Feature lists. Dashboards. Model names. Promises of ...

Recognising that stress and burnout are common in the workplace, and even more so within contact centre employees, collaboration and contact centre technologies provider Webex has unveiled AI-powered ...

MANCHESTER, England--(BUSINESS WIRE)--Digital transformation and customer experience specialists, FourNet, today announced the launch of FourNet IntellAIgent, designed to enable businesses to ...

Know about the best affordable call centre quality assurance software that you can try for your business, along with its pros and cons based on real users' reviews.

These days, contact centres can operate from anywhere – even the cloud. When Whangārei District Council needed an urgent update to its telephony system across two contact centres, it called on ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Amex was joined in the funding round by existing investors ...

LONDON--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced the Manchester City Council selected 8x8 Contact Centre to keep vital ...

With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolving ...

CloudZA’s AI helps agents stay on track. If you’ve ever sat on a call with a contact centre agent and thought: “There has to be a better way,” CloudZA agrees, and the company has built it. The South ...