Newsweek

Dialing up Protection: The Rising Importance of Inbound Authentication in Call Centers

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
Nasdaq

Survey Finds Call Center Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud

RESTON, Va.--(BUSINESS WIRE)-- The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...
Forbes

Call Authentication: The Push To Restore Customer Trust

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...
CMS Wire

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...