TROY, Mich.: 18 Oct. 2023 — Satisfaction of businesses with their gas utility is 802 (on a 1,000-point scale), a decline of 6 points from 2022, the lowest satisfaction score since 2018, according to ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Customer sentiment is the emotional tone or attitude expressed by customers toward a brand, product or service. Understanding this can give companies a significant advantage in shaping business ...

TROY, Mich.: 22 Aug. 2023 — Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are receiving ...

One in 4 companies abandon bank onboarding before using the product they signed up for, according to our February 2025 research report titled "The Business Banking Customer Experience Report." We ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

CINCINNATI--(BUSINESS WIRE)--The altafiber Business organization is pleased to announce an official refresh of our Partner Channel, upgraded to better serve tens of ...

Understanding and capitalizing on your unique value proposition is critical to attracting and retaining the right customers. Building mutually beneficial relationships with customers based on shared ...

Through Amazon Business, multinational enterprises including Fortune 100, FTSE 100, and DAX-40 can maximize value for their company to help navigate challenges and stay on track for long-term growth ...

Every customer your business interacts with has unique needs, tastes, budgets, and more. So, it doesn’t make sense to treat all your customers alike. A marketing campaign that tries to speak to your ...