Forbes contributors publish independent expert analyses and insights. Wes Kilgore covers the intersection of media and well-being. Update, Aug. 5, 2025: This story was edited to include information ...

Over the past year, major newsrooms across the country have rolled out generative AI chatbots. The Hearst-owned San Francisco Chronicle came out with its Chowbot for foodies and a Kamala Harris “news ...

Chatbots are the new rage as more top brands are advancing the technology and integrating it into their chat systems. Big names such as Facebook and Telegram have already made moves in this arena by ...

Artificial intelligence has dominated headlines over the last few years, for good reasons. It has been compared with the industrial revolution in that it will change the way we do everything and ...

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WhatsApp is getting its own version of OpenAI’s Custom GPTs, Google Gemini’s Gems, and so on. These are custom-made chatbots that can be created without a single line of code and with whom the user ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

Every user interaction improves chatbot performance. Developers are therefore incentivized to boost user engagement. This can lead to sycophancy, emotional manipulation, and worse. Anyone who ...

A recent study revealed widespread use of AI chatbots among teenagers—in fact, nearly three in four teens reported using AI chatbots, such as ChatGPT, Google Gemini, Microsoft Copilot, Claude, Grok by ...