SACRAMENTO, Calif. -- There's a new way to get hold of EDD that's slowly gaining in popularity -- but there's a catch. By now the stories from people struggling to get EDDs attention are legendary. "I ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

MiaRec, the global provider of Conversational Intelligence and Automated Quality Management solutions for contact centers, has announced the launch of its AI-driven Automatic Call Summary feature, ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...