“Instead of giving a list of URLs that the user can access — which requires more work for the user — we can answer the question they asked.” Bruno Fávero, Aos Fato’s director of innovation, said that ...
From internal tools for research, proactive cybersecurity monitoring or knowledge-sharing to public-facing tools that can answer common customer questions, recommend products and open up self-service ...
So, when your AI answers go wrong, I treat it like a customer harm event that just happens to start with a sentence. In a ...
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