The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Atento, one of the world's largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and an industry leader, is taking a leading role in ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

Danny Tomsett, who’s company UneeQ creates AI-driven digital humans is not out to replace actdual humans. He just wants to extend them. He wants AI to be human where humans can’t be. And there’s a ...

SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 / EINPresswire.com / — SAN FRANCISCO, CA — March 2, 2026 — 14.ai announced its public launch today with a bold claim: the world’s first AI-native ...

AnswerConnect released a video today showing a real conversation between one of their trained human receptionists and an AI agent pretending to be a business representative. The call is a clear ...

The companies that win won’t be the ones that replace people but the ones that use AI to make their people exceptional. Service businesses are built on trust, emotion, and problem-solving in real time ...

Explore how AI is becoming a crucial part of brand identity, influencing customer trust and requiring careful management to maintain credibility.

Firms believe AI will benefit customers – and that may be true - but the technology is one of the things people fear most.