A Fayetteville 911 operator was recognized for “calm composure and decisive action” during an emergency call from a teenager ...

Cops have fired back after a video allegedly showing a 911 dispatcher being rude to a caller went viral online. Bakersfield ...

Three Jasper County 911 dispatch operators were recognized for excellence in service, including Team Lead Kellie Balcom for ...

After thousands of users on TikTok made claims of rudeness by a local 911 dispatcher, the Bakersfield Police Department broke ...

An Allegheny County 911 dispatcher has been suspended and is facing criminal charges after police say she phoned in a bogus emergency that sent officers racing to her Upper Hill District apartment.

Hydie Gorsuch said years on the job taught her to compartmentalize, but this call was different.

A U.S. Immigration and Customs Enforcement employee called 911 in Portland last fall requesting immediate assistance from police because a person on an electric bicycle was following him. The driver, ...

HOUSTON -- A former 911 operator is accused of hanging up on emergency calls. Crenshanda Williams used to as a Houston Emergency Center 911 operator. Court records show the 43-year-old was charged ...

The 911 operator who took that call is now apologizing, and under an agreement to not use his name, the operator calls what happened in excusable and wrong. The mission of Firehouse is to educate and ...

Durham authorities are mourning the loss of a devoted and compassionate 911 operator who died this week, according to the Durham Emergency Communications Center. Nakeya ...

The system uses a virtual assistant named Ava to instantly answer calls on its non-emergency line, which fields calls for ...