Durham authorities are mourning the loss of a devoted and compassionate 911 operator who died this week, according to the Durham Emergency Communications Center. Nakeya ...

A national spotlight has shone onto Bakersfield, but not for the most spectacular reason.

Three Jasper County 911 dispatch operators were recognized for excellence in service, including Team Lead Kellie Balcom for ...

HOUSTON, Tx. -- A former 911 operator is accused of hanging up on emergency calls. Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former ...